Brand Core Values and Competencies:
Servant’s Heart
o Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
o Keeps the good of the team or guest ahead of personal interests or gain.
o Displays humility and empathy in interactions with others.
Spirit of a Champion
o Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
o Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
o Operates with a strong sense of urgency and adheres to NBC brand standards.
Genuine Connections
o Projects warmth, enthusiasm and optimism that attracts others.
o Builds positive, productive relationships with all team members.
o Listens actively and communicates openly, clearly and respectfully.
FOH JOY CREATOR AND CRAFTER:
Knowledge, Skills and Abilities:
· Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
· Enjoys interacting with diverse people and excels at providing a superior guest experience.
· Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail and work on a tight, fast-paced schedule.
· Can evaluate products, processes, information and surroundings to determine compliance with standards.
· Is diligent, organized and self-motivated, with the ability to prioritize workload independently.
· Has the ability to understand and carry out oral and written instructions and request clarification when needed.
· Is comfortable with new technology and has the ability to operate a point-of-sale system.
· Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
· Has the capacity to perform repetitious tasks that require precise and continuous movement of arms, wrists, hands and fingers, work in a fast-paced environment, and can stand for extended periods of time.
· Possesses the discipline to strictly adhere to health and safety practices and work environment standards.
Education, Certifications and Work Experience Requirements:
· Applicants must be 16 years of age or older.
· While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.
Work Availability: Must have the flexibility to work various shifts which may including evenings, weekends, and holidays, based on seasonal business demands.